Customer Service Officer - Order Fulfillment

As a Customer Service Officer - Order Fulfillment, you ensure timely and accurate order processing, coordinate shipping and deliveries, manage returns, and handle sales administration. Your work helps deliver high-quality medical laboratory equipment and consumables efficiently, supporting our mission of Building Healthy Communities.

Your Key Responsibilities:

  • Ensure the smooth and efficient processing of sales orders from receipt to delivery.
  • Collaborate with internal teams, including Customer Care, Warehouse, and Transportation, to achieve timely and accurate order fulfillment.
  • Maintain accurate records of order transactions, inventory levels, and shipping documentation.
  • Provide timely and accurate information to customers regarding order status and delivery updates.
  • Identify and resolve any issues or challenges in the order fulfillment process.
  • Comply with company policies, procedures, and regulatory requirements related to sales order processing, shipping, and export documentation.
  • Contribute to continuous process improvement initiatives to enhance order fulfillment efficiency and customer satisfaction.
  • Maintain a strong focus on quality control and accuracy in all aspects of the sales order fulfillment process.
  • Demonstrate a proactive approach to address transportation and shipment-related challenges to meet customer delivery expectations.

 

Requirements & Competencies:

  • Bachelor's degree in Business Administration, Supply Chain Management, Logistics, or related field.
  • Proven experience in sales order fulfillment, logistics, or supply chain coordination, preferably in a medical equipment distribution environment.
  • Strong organizational and problem-solving skills.
  • Attention to detail and accuracy.
  • Knowledge of export and import regulations in the Caribbean region.
  • Excellent communication and teamwork abilities.
  • Commitment to ethical standards and integrity.

 

What We Offer:

  • A dynamic and growth-focused environment with opportunities for professional development.
  • A competitive salary and benefits package.
  • A collaborative team that values your contributions and promotes work-life balance.
  • The chance to be part of a mission-driven company that is making a positive impact on healthcare in the Caribbean.
  • Continuous learning and career advancement opportunities

Apply now